At Le Coin Familial, we’re dedicated to making your shopping experience as seamless as possible. We understand that creating a comfortable and inspiring home for your family involves finding the perfect items that meet your needs and expectations.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (DHL or FedEx) | 10-15 business days after shipment | $12.95 |
| Free Shipping (EMS) | 15-25 business days after shipment | Free on orders over $50 |
Please note that these delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote areas.
Accepted Payment Methods
We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with our straightforward returns process.
Eligibility for Returns & Exchanges
You may return or exchange most items within 15 days of receiving your shipment. To be eligible for a return or exchange, the item must be:
- In its original condition
- Unused and unwashed
- In the original packaging with all tags attached
Important Note: Non-Returnable Items
Due to health and safety reasons, we cannot accept returns or exchanges on the following products:
- Air Care & Air Fresheners
- Bath & Pedestal Mats (if used)
- Bath Pillows
- Opened Arts & Crafts materials
- Any product that is not in its original condition
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
- Wait for Approval: Our team will respond within 1-2 business days with instructions and a return authorization number.
- Pack the Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship the Item: Mail the return package to our warehouse at:
Le Coin Familial
1867 Ripple Street
Caro, US 48723
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original method of payment. Please allow additional time for your bank or credit card company to process the refund:
- Visa/MasterCard/JCB: 5-10 business days
- PayPal: 3-5 business days
Exchanges will be processed once we receive the returned item. We will ship the replacement product using the same shipping method as your original order.
Return & Exchange Request Template
Use the template below to request a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Le Coin Familial Customer Service Team,
I would like to request a [return/exchange] for my recent purchase. Below are my details:
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please provide details]
Please provide further instructions and a return authorization number.
Thank you,
[Your Full Name]
Need Help?
Our friendly customer service team is here to help! Contact us at [email protected] for any questions about shipping, returns, or exchanges.
Thank you for choosing Le Coin Familial to help create a comfortable and inspiring home for your family!