FAQ

What types of rugs do you offer?

We provide a variety of rug sizes to suit different spaces, including 100x150cm, 110x160cm, 60x110cm, and 70x90cm rugs. Our collection focuses on cozy, functional designs perfect for adding warmth and style to your home.

Do you sell products for children and babies?

Yes! Our menu includes categories like Baby & Toddler, Animal Toys, and Action Figures & Playsets, offering safe and engaging options for young ones.

Are there any promotions on rugs?

We often have deals such as “2 for £20” on select rugs. Check our website regularly for updated offers on home essentials.

What are your shipping options?

We offer two shipping methods: Standard Shipping via DHL or FedEx for a flat fee of $12.95 (delivery in 10-15 days after dispatch) and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after dispatch).

Do you ship worldwide?

We ship globally, but unfortunately, we cannot deliver to Asia and some remote areas due to logistical constraints. Please check during checkout if your location is eligible.

How long does order processing take?

Orders are processed within 1-2 business days, including quality checks and packaging, to ensure your items arrive in perfect condition.

Can I track my order?

Yes! After shipment, you’ll receive a confirmation email with a tracking number to monitor your delivery in real-time.

What is your return policy?

We accept returns within 15 days of receipt. Items must be in original condition. Please contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

Due to hygiene reasons, items like bath pillows and certain accessories may not be eligible for return unless defective. Refer to our full policy for details.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

How can I update my account information?

Log into your account on our website to manage your details, order history, and preferences easily.

How can I contact customer service?

Reach out to our friendly team at [email protected] for assistance with any questions or concerns. We’re here to ensure your experience is smooth and satisfying.

Where is your company based?

We are located at 1867 Ripple Street, Caro, US 48723, and serve customers worldwide (excluding Asia and some remote areas).